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2020 MIT Sloan CIO Digital Learning Series: Leading The Post-Pandemic Enterprise
Episode #3: The Post-Pandemic Workplace and Customer Experience

Fireside Chat: What Will the Post-Pandemic Workplace Be Like? Irving Wladawsky-Berger will hold a fireside chat on the post-pandemic workplace.

Existing digital infrastructures made it possible to respond to COVID-19 by transitioning three-quarters of office workers to remote workers in just a few months. Remote work has a number of important benefits -- companies gain access to a wider talent pool, and employees gain needed flexibility -- but can high levels of productivity, teamwork and innovation be maintained in this new normal? Employees will be working remotely at least part of the time. CIOs need to provide an acceptable workplace experience - including speed, reliability, security, and availability. This panel will discuss steps CIOs can take, including a new generation of workplace applications, to cope with the post-pandemic workplace.

Panel: Driving Customer Experience Strategies Through Technology (Paul Michelman, moderator)

CIOs have been helping their executive teams drive customer experience strategy with technology for years. With the advent of AI, IoT, and process mining technologies, new insights can be generated to determine the C-Suite strategy for improving customer experience and growing the bottom line. In the post-pandemic world, how can these technology tools help formulate your strategy for better customer experience, employee satisfaction, and operational efficiency, so that your organization can achieve sustained success?


  • Gail Evans, Chief Digital Officer, Mercer (@GailEvans_21)
  • Akash Khurana, Global Vice President, Chief Information Officer & Chief Digital Officer, McDermott Inc. (#akash_khurana)
  • Mehdi Daoudi, Chief Executive Office and Co-founder, Catchpoint Systems (@mdaoudi
  • Paul Michelman, Editor in Chief, MIT Sloan Management Review (@pmichelman)
  • Eash Sundaram, Executive Vice President and Chief Digital & Technology Officer, JetBlue
  • Irving Wladawsky-Berger, Fellow, MITIDE (#IrvingWB)


Every person who contributes $250 or more between now and the last event in October will receive a 50% off discount code for the 2021 MIT Sloan CIO Symposium (a $600 value).



Event Information
Wednesday, Aug 12 2020 at 10:30am - 12:00pm [ iCal ]

Boston Skyline Panorama courtesy Nietnagel © 2010
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